iClever IC-BK10 Keyboard, won't stay connected

Keyboard Q&A

tmcguire 1392

MacOS - 10.15.7 (Catalina)

Keyboard brand new.  Says it's connected.  Goes to sleep? in the middle of typing.  Refuses to re-connect properly after waking.  Very slow response.  Unusable in this state.  Is there a fix or have I just been robbed? 

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