iClever keyboard. Windows HID stopped working

Keyboard Q&A

tezwyn 45

Product:  iClever IC-BK10 keyboard.

Issue:  Last week this was working fine on my Samsung PC (Windows 11 Home), now, despite trying several times, I cannot get it to work.  Initially it will be recognised by the Blutooth receiver and then after about three seconds, it states that it is not connected:  


20241204155749.jpg

The keyboard does connect to another Windows computer with no problems at all.


On investigating the Device Manager app in Windows, this appears:

 

20241204155425.jpg


20241204155938.jpg

Please help.


Thanks


T M Smith.


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